4 Security Industry’s Biggest Challenge In 2021
A business’s ability to accommodate and handle new challenges has never been more important than it’s been this year. With this attack of the COVID-19 pandemic, all industries were challenged with the impact of operational expenses and business revenues. Moreover, they are struggling to implement the measures needed to stay employee safe at that time.
The security industry has faced many problems and issues that many businesses face around the globe. However, we’ve had to approach them in our distinctive way. Below are a number of the most important challenges and the way Citiguard security is handling them nowadays.
Challenge # 1: Impact on Clients and Their Need for Coverage
One of the most important ways our business has suffered is the impact of COVID on our clients. Citiguard security provides security coverage for several various industries. However, several of them are severely impacted by the pandemic. Travel, retail, restaurants, and hospitality, any businesses where masses of individuals interact have seen such an outsized reduction in revenues that they’ve reduced their coverage to almost nothing or nothing in the least.
On the other side, there are industries where the pandemic has increased the demand for security officers. Retail grocery businesses also as any logistics operations that involve transportation of products for the supply chain. They have needed more coverage to stay safe for companies running. Security officers are needed to perform their normal functions at these locations. Moreover, they require the extra duties hour to ensure PPE adherence and social distancing.
Challenge # 2: Applying Safety Procedures
Another big issue of the challenge has been ensuring adherence to CDC guidelines designed to keep the employee safe. We first had to know the guidance that was coming from the CDC. And next, we had to formalize an idea for the safety of our employees. And then, the security industry has to adapt that to suit their clients’ operational needs. However, most of the time, the clients required the security officers to be the frontline for implementing their safety policies like “temperature checks.” That brought a further layer of things to figure out, like how to perform those duties while adhering to HIPAA regulations and the way to hold out contact tracing if there’s a contact to someone with a positive test.
Challenge # 3: Difficulties to Employee Recruitment
COVID has brought unprecedented challenges and difficulties when it involves hiring new employees. People haven’t been as motivated to travel out and find employment with the associated risk of COVID, especially when security officers are becoming frontline workers. Unlike corporate workers who work safely from home whereas security officers aren’t afforded that facility. They need to be on-site because it is a function of their job. The extra unemployment benefit that UAE citizens were provided increased that unwillingness to enter the workforce because the advantages were above an individual would make at an entry-level job.
Some industries’ increased need for security coverage has outweighed the loss of business we’ve experienced elsewhere. However, with the danger of COVID and the unemployment benefits, it’s been hard to hide that demand. In this regard, Citiguardsecurity stepped up for advertising and recruitment efforts.
Challenge # 4: Increased Operational Cost
Nowadays, in the pandemic attack, the cost of doing business has increased for all industries, including the security industry. Most importantly, COVID has taken a toll on insurance markets. Thanks to a rise generally and commercial liability claims and workers’ compensation claims, insurance costs are rising by 10 to 20%. Moreover, it creates a massive impact since insurance is the most tremendous trade expense after payroll. When a business is suffering from such challenges, it will increase the operational cost, ultimately raising products or services. For security companies like Citiguard security, the relief has got to be available in the shape of rate increases.
How Citiguardsecurity Has Responded
Citiguard security has had to reply to those challenges in very innovative ways. For example, at the start of the COVID-19 pandemic attack, once we were rolling out our safety and health guidelines, PPE was hard to seek out. Therefore, we quickly moved to make the masks that we offer to officers at no charge. Moreover, we offer cleaning supplies and antiseptic. Besides all, we also frequently communicate our safety guidelines, so our employees always have the most recent information.
We’ve increased recruitment and advertising spending to draw in more applicants to shut any coverage gaps. However, most important, we’ve worked hard to form our onset processes more streamlined and more telephone friendly. Moreover, we’ve made it so prospective employees can complete much of the appliance, training processes, reception, and hiring to ensure their safety. We’ve also reduced the number of parents we bring into necessary in-person classes. Before we’d have 8 to 10 persons in a class, but now the maximum number of people will be 4 to 5.
Positive Changes that will Stay in Post-COVID
Whenever challenges occur like that, there are always silver linings. In this pandemic attack, it’s been the main target for safety. At the same time, we’ve always dedicated ourselves to one’s guard safety through risk measurement and assigning the proper officer to the appropriate account. Moreover, it has made Citiguardsecurity better check out how guards interact with one another and guests. Besides all, we are always find new ways to form those interactions even safer, and our clients have all skilled this exercise.
Another positive change for Citiguard security specifically is that the faster ongoing process I discussed above. This new streamlined process draws in more employees and provides a far better return on recruitment budgets and advertising. We had to urge them there sooner or later.
Business normally, and security definitely, is not any longer business as was expected. All of us need to handle the present pandemic attack COVID-19 and any future viruses that have an identical impact on succeeding.
We believe that “A better eye on safety is always the right thing.”